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FAQ

Do we sell interstate?
Definitely. Samantha Wynne online boutique ships to all cities in Australia and Overseas! Wether you're looking for a Bridal Gown in Sydney, Melbourne, Adelaide, Brisbane, or any other city, we're able to ship express to you. Samantha Wynne will also soon be stocking her bridal designs and wedding gows in stores through Sydney and Melbourne.

Do we offer an alteration service in store for online purchases?
Absolutely. Those of you who live in Perth will know that we have been selling evening wear for over 20 years. Our online store has been designed to cater for our evening wear, mother of bride and bridesmaids! When you purchase online you can call us on 0894449866 & book in a time for your dress to be altered for your special occasion. Our friendly staff in store will assist you, as we have done for 20 years. We look forward to seeing you.

Are we able to transfer stock from our online warehouse into store to view prior to purchasing?  Unfortunately we won’t be able to offer this as a service. We are flat out in our retail store assisting our brides with their gown purchases. However you can trust us 100% on our after sales service excellence. Our products online are sourced from suppliers we have been doing business with for 20 years.

What if I am unsure about my size?
Please either phone our friendly customer service line on 0894449866 or email through your measurements to us & one of us will contact you.

Sales and promotions
Please note that sales, offers and promotions cannot be used in conjunction with any other offer. All sales, offers and promotions are subject to availability and apply to full priced items only. This means that if you obtain a promotion or discount code, you will not be able to use this when purchasing sale items; our sale products are already discounted. Promotions and discount codes cannot be used for the purchase of gift vouchers. If you are following us on facebook, we will keep you updated regularly on special limited offers throughout the year.

Faulty goods and repairs
If an item is faulty, please return it in original packaging within 24 hours of receipt to be refunded. If you wish to return one of our items, the item must be returned to us unused, with all Samantha Wynne tags attached and packaging (including  garment bags, shoe boxes and tags). Our accessories are hand crafted in our studio in Perth from stunning laces and handbeaded with Swarovski crystals. They require careful handling to ensure their beauty and longevity. As part of our service, we are very happy to extend to youthe following service  to repair missing crystals for up to one month from purchase. Simply bring in your Samantha Wynne accessory and we will have it mended as quickly as is possible but please note that wait times may vary. If you would like to return a faulty item, we will accept the item and repair it in the first instance. If we are unable to repair the item, we will accept a return of a faulty item and replace the item, in the same size, subject to availability. If we are unable to offer a replacement item, we will accept a return of a faulty item and offer a credit note for the purchase price of the item.

Colours in our collection
The colours of our gowns, garments, accessories and other products are shown as accurately as possible on our website. We understand, however, that computer monitors vary and we therefore can’t guarantee that the colour on your monitor will match the colour of the garment.

Shipping and delivery
Lead times may vary for most of our made to order, hand finished gowns and accessories. Please contact us if you require your order urgently. We will try our best to send your order to you as quickly as possible. All orders are subject to the availability of our limited edition fabrics, laces and hand beaded embellishments. For Australia wide shipping , all items are sent using  Australia Post with an express service. This usually has a guaranteed next day delivery (this may vary depending on the destination). This is a door to door with an online tracking service. For more information on International Sales & Shipping please see below.

International Shipping & Sales
For all International shipping, we use couriers, which usually have a 2 to 5 working day delivery time (this may vary depending on the destination). This is a door to door with an online tracking service, requiring a signature on delivery. Deliveries to destinations outside of Australia are required to be processed for clearance in customs so import duty and taxes will apply to these deliveries. Import duties and taxes will be levied once a shipment reaches your country. Payment of import duties and taxes is necessary to release your order from customs on arrival. Please note that you will need to take responsibility for the payment of any import duties in your own country. We are unable to advise on the import and duty rates as these will vary according to the destination.

 

If you have any queries in relation to shipping and delivery costs, please email us at sales@samanthawynne.com.au

For more information please contact us on +61 894449866  or sales@samanthawynne.com.au

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