Shipping policy
Shipping Policy
Processing Times All orders are processed within [1–3 business days] of payment confirmation. Orders placed on weekends or public holidays will be processed the next business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Australian Shipping
| Service | Rate | Delivery Estimate |
|---|---|---|
| Small Parcel (orders up to $50) | $7.95 AUD | [3–7 business days] |
| Standard | $14.00 AUD | [3–7 business days] |
| Express | $19.95 AUD | [1–3 business days] |
All Australian orders are shipped via Australia Post.
International Shipping
We ship to New Zealand, United Kingdom, Ireland, Singapore, Japan, United States, and select international destinations.
| Order Value | Rate |
|---|---|
| Under $100 AUD | $14.80 AUD |
| $100.00–$498.99 AUD | $45.00 AUD |
| $499.00 AUD and over | FREE |
Estimated international delivery times are [7–21 business days] depending on destination and customs processing.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, taxes, and import fees upon arrival in the destination country. These charges are the sole responsibility of the recipient and are not included in our product or shipping prices. Samantha Wynne has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Tracking Once dispatched, you will receive a tracking number via email. You can track your order via the Australia Post website at auspost.com.auauspost.com.au
Lost or Delayed Parcels If your order has not arrived within the estimated timeframe, please contact us at sales@samanthawynne.com.au and we will investigate with the carrier on your behalf.
